Privacy Policy

Effective Date: May 2025   |   Dubai, United Arab Emirates

This document sets forth the Privacy Policy for the Digital Desk LLC website, digitaldesk.ae. Digital Desk LLC understands the importance of protecting the privacy of its users. By using the digitaldesk.ae website ("Site") and submitting your information on or through the Site, you (referred to hereafter as "you", "your" or "user") are giving your consent to the collection, use and disclosure of your personal information as set forth in this Privacy Policy.

Collection of Personal Information

There are many aspects of the site which can be viewed without providing personal information. However, to place orders or access customer support features, you are required to submit personally identifiable information. This includes your name, email address, phone number, delivery address, and business details where required for customisation or bulk orders. Technical data such as your IP address and browser type may also be collected automatically.

Payment Information

Payment details are processed securely through trusted third-party payment gateways. Digital Desk LLC does not store your card, bank account, or UPI information at any time.

Use of Information

We use your personal information to:

  • Process, customise, and deliver your orders
  • Communicate order updates, support responses, and service-related information
  • Send promotional offers or updates relevant to our services
  • Comply with legal and regulatory obligations under UAE law

If you wish to opt out of promotional communications, you may contact us at sales@digitaldesk.ae or use the unsubscribe link in any marketing email we send.

Sharing of Information

We do not sell your personal information to third parties. We may engage trusted partner companies to assist in delivering our services — including order fulfilment, customer support, and freight shipping. These companies are permitted to access only the personal information necessary to perform their specific function and are contractually bound by confidentiality and privacy obligations. We may also disclose information where required by UAE law or government authority.

Data Security

We use SSL encryption, secure servers, and industry-standard security practices to protect your personal and business data from unauthorised access, disclosure, or loss. While we take all reasonable precautions, no method of transmission over the internet is entirely secure.

Cookies

A cookie is a small file placed on your device that helps us improve your browsing experience. Our website uses cookies to understand user behaviour and analyse site traffic. Web browsers automatically accept cookies, but you may modify your browser settings to decline them if you prefer. Please note that disabling cookies may prevent you from taking full advantage of certain features on our website.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, we do not have any control over those websites. We cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites, and such sites are not governed by this Privacy Policy. We advise you to review the privacy statement of any third-party website you visit.

Limitation of Liability

In no event shall Digital Desk LLC, nor its directors, employees, partners, agents, suppliers, or affiliates be liable for any direct or consequential damages resulting from your use of the Site. You agree to defend, indemnify, and hold us harmless from any claims, losses, liability, costs, and expenses — including attorney's fees — arising from your violation of any third party's rights or misuse of the Site.

Your Rights Under UAE Law

Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), you have the right to access, correct, or request deletion of your personal data, and to withdraw consent for marketing communications at any time. To exercise any of these rights, please contact us at the details below.

Legal Disclaimer

This Site operates "AS-IS" and "AS-AVAILABLE" without warranties of any kind. We are not responsible for events beyond our direct control. This Privacy Policy is governed by the Federal laws of the United Arab Emirates. Any legal actions arising out of or related to the Site or services provided must be commenced in Dubai, United Arab Emirates.

Changes to this Privacy Policy

Digital Desk LLC reserves the right to make amendments to this Privacy Policy at any time. Kindly visit this page for any future updates.

Contact Us

Digital Desk LLC
Shop 3, Bin Suwailem Bldg, Damascus Street,
Near Dubai Grand Hotel, Al Qusais, Dubai, UAE
Telephone: +971 4 252 0300
Email: sales@digitaldesk.ae
Website: digitaldesk.ae