Terms and Conditions
HomeTerms and Conditions
Welcome to Digital Desk.
By accessing our website or placing an order with us, you agree to the following Terms & Conditions. Please read them carefully before using our services.
1. Company Information
Business Name: Digital Desk
Address: Shop 3, Bin Suwailem Building, Damascus Street, Near Dubai Grand Hotel, Al Qusais, Dubai, UAE
Phone: +971 4 252 0300
Email: contact@digitaldesk.ae
Digital Desk provides printing, branding, signage production, promotional gift customization, and related digital services.
2. Acceptance of Terms
By placing an order, approving a quotation, sending artwork, or making payment, the customer confirms that they have read, understood, and agreed to these Terms & Conditions.
3. Quotations & Orders
• All quotations are valid for 7 days unless stated otherwise.
• Orders are confirmed only after advance payment or written approval.
• Any modification in size, material, quantity, or finishing after quotation may change the price.
• Digital Desk reserves the right to refuse any order at its discretion
4. Artwork & Design Approval
• Customers must carefully review artwork before approval.
• Once approved, Digital Desk is not responsible for:
o Spelling mistakes
o Grammar errors
o Layout issues
o Wrong sizes
o Low resolution images
• Changes requested after approval may require additional charges and delay delivery.
• Once approved, Digital Desk is not responsible for:
o Spelling mistakes
o Grammar errors
o Layout issues
o Wrong sizes
o Low resolution images
• Changes requested after approval may require additional charges and delay delivery.
5. Printing & Color Variation
Due to differences between screen display and printing machines:
• 5%–15% color variation is normal
• Exact color matching is not guaranteed unless Pantone printing is specifically requested
• Reprint or refund will not be provided for minor color variation
• 5%–15% color variation is normal
• Exact color matching is not guaranteed unless Pantone printing is specifically requested
• Reprint or refund will not be provided for minor color variation
6. Production & Delivery Time
• Production starts only after payment + artwork approval
• Delivery dates are estimated, not guaranteed
• Digital Desk is not responsible for courier delays, weather issues, or third-party delivery delays
• Urgent orders may incur rush charges
• Delivery dates are estimated, not guaranteed
• Digital Desk is not responsible for courier delays, weather issues, or third-party delivery delays
• Urgent orders may incur rush charges
7. Payments
• Minimum 50% advance payment required to begin production
• Customized orders require 100% advance
• Goods remain property of Digital Desk until full payment is completed
• Delay in payment may delay delivery
• Customized orders require 100% advance
• Goods remain property of Digital Desk until full payment is completed
• Delay in payment may delay delivery
8. Cancellation & Refund Policy
Because most products are customized:
• Orders cannot be cancelled after production starts
• No refund on customized products
• Refund only applicable if Digital Desk fails to produce agreed specification
• Refund processing time: 7–14 working days
• Orders cannot be cancelled after production starts
• No refund on customized products
• Refund only applicable if Digital Desk fails to produce agreed specification
• Refund processing time: 7–14 working days
9. Returns & Reprints
Reprints accepted only if:
• Wrong item delivered
• Incorrect printing done by Digital Desk
• Major manufacturing defect
Customer must notify within 48 hours of receiving the order.
• Wrong item delivered
• Incorrect printing done by Digital Desk
• Major manufacturing defect
Customer must notify within 48 hours of receiving the order.
10. Customer Responsibility
Customer confirms they own the rights to use all logos, trademarks, images, and content provided.
Digital Desk is not liable for copyright, trademark, or legal disputes arising from customer-provided materials.
Digital Desk is not liable for copyright, trademark, or legal disputes arising from customer-provided materials.
11. Intellectual Property
All designs created by Digital Desk remain the property of Digital Desk unless purchased separately.
Digital Desk reserves the right to use completed work for portfolio, website, and social media display unless confidentiality is requested in writing.
Digital Desk reserves the right to use completed work for portfolio, website, and social media display unless confidentiality is requested in writing.
12. Limitation of Liability
Digital Desk shall not be liable for:
• Business loss
• Profit loss
• Indirect damages
• Delay penalties
• Third-party claims
Maximum liability is limited to the total order amount paid by the customer.
• Business loss
• Profit loss
• Indirect damages
• Delay penalties
• Third-party claims
Maximum liability is limited to the total order amount paid by the customer.
13. Product Usage & Warranty
Printed materials are affected by environmental conditions such as sunlight, heat, water, and dust.
No long-term warranty is provided unless specifically mentioned in writing.
No long-term warranty is provided unless specifically mentioned in writing.
14. Privacy
Customer information is used only for communication and order processing.
Digital Desk does not sell or share personal data with third parties.
15. Changes to Terms
Digital Desk reserves the right to update these Terms & Conditions at any time without prior notice.
Latest version will always be available on the website.
16. Governing Law
These Terms & Conditions are governed by the laws of the United Arab Emirates.
17. Contact Information
For any questions regarding these Terms & Conditions:
Digital Desk
Shop 3, Bin Suwailem Building, Damascus Street
Near Dubai Grand Hotel, Al Qusais, Dubai, UAE
📞 +971 4 252 0300
📧 contact@digitaldesk.ae
Digital Desk
Shop 3, Bin Suwailem Building, Damascus Street
Near Dubai Grand Hotel, Al Qusais, Dubai, UAE
📞 +971 4 252 0300
📧 contact@digitaldesk.ae